XanasPalace.com - OUR POLICIES

We do not offer refunds. If a product or service is unsatisfactiry, we will issue you a gift certificate. If a tangible good is found to be defective or unsatisfactory, we will offer a replacement of equal value. Since many of our items are custom made, we will replace items as closely as possible, no questions asked. By using our payment system, you agree and accept our no refund policy. If an item, model or service becomes unavailable and we can't find a suitable replacement, we will issue you the full amount you paid on a StoreXP gift certificate, with no expiration date. We do not guarantee rates, our rates may change at any time without notice. Returned checks or bank claims will result in removal of your ability to purchase products and book sessions indefinitely.

The models available for sessions are listed on the MODELS menu. You must use our BOOKING FORM to request a session. XP has a 99% success rate when booking models. Upon booking we ask you to have a backup model in mind. We ask that you remain understanding and flexible when booking since this is a very special opportunity. If a model becomes unavailable for any reason, an exchange will be granted. If no exchange is made, a gift certificate will be issued with no expiration date. Please be reliable and punctual in order to keep your booking privileges intact. We do not allow any same day changes or cancellations on sessions. Same day changes or cancellations made without a 24 hour notice will result in losing your prepayment.

Shoes ordered are generally delivered within 14 days domestic, 21 days on international orders. All orders are expedited and inspected to ensure quality and accuracy on every order. All shoe orders are subject to availability. Disclaimer to be Visa and MasterCard compliant: These items are used and worn by the model specified. Used items such as socks and shoes have been properly prepared prior to shipping to ensure that the item does not pose a health risk.

Socks are worn by the model that you choose. Most socks are shipped out within 10 days of the purchase date. Some orders may take additional time. We guarantee your satisfaction or we will re-do the order. All items shipped are final sale. No refunds. If a model becomes unable to fulfill a sock order we give you the option of choosing another model or a gift certificate will be issued. WE DO NOT OFFER REFUNDS, exchanges only. All orders are expedited and inspected before being shipped to ensure quality and accuracy on every order. Please be understanding that we truly make your socks to order for the length of time requested and orders may vary. If you want to ensure the strongest smelling experience, choose a longer preparation time. Disclaimer to be Visa and MasterCard compliant: These items are used and worn by the model specified. Used items such as socks and shoes have been properly prepared prior to shipping to ensure that the item does not pose a health risk.

ALL SOCKS ARE GIFT WRAPPED FOR TOTAL DISCRETION AND PLACED IN A PLAIN MANILLA ENVELOPE OR A FLAT RATE ENVELOPE.

ANY PACKAGES SHIPPED BY XP ARE LABELLED FOR DISCRETION AS FOLLOWS: "SXP- "Order #" OUR RETURN ADDRESS"

WE NEVER PLACE WORDS OR IMAGES ON THE OUTSIDE OF OUR PACKAGES THAT WOULD REVEAL THE CONTENTS WITHIN.

Customs videos are delivered within 14 days in most cases, unless you pay additional for faster delivery. The model of your choice is always contacted first however, sometimes a model becomes unavailable. In that case you will be notified and another model of choice can be given an opportunity to star in the film. We do not allow refunds on custom videos however, we are happy to exchange for a product or service of equal or lesser value or choose a different model of choice, ONLY before a video is produced. Most videos come with hi-res pictures to accompany the video. A custom video must be placed using our CUSTOM VIDEO order form. After you place an order if you email additional requests, THE ORDER # MUST BE INCLUDED IN THE SUBJECT LINE OF ANY EMAIL ASSOCIATED WITH YOUR ORDER in order to have those requests be incorporated on your project. We follow your scripts closely and incorporate all important details that you include in your order form. We reserve all rights to the final products; film and photos and reserve the right as we deem necessary for resale or promotional purposes.

Mobile video clips are usually 1-5 min in length, shot on a mobile device and sent to you via email the same or next day of order, in most cases. Audio will be included when available. We will do our best to include any special requested details when possible. We can not guarantee all special details will be included. Sometimes a model is on location and may not have access to props, specific location, attire ect.. If you have a very specific clip that requires special attention or extensive preparation, submit a CUSTOM VIDEO order. We do not offer refunds on mobile clips for any reason. Exchanges only.

Questions on orders email This email address is being protected from spambots. You need JavaScript enabled to view it..